FAQ
1. What sizes do you offer?
We offer a wide range of sizes to fit children size 12mos - 8T.
2. What materials are your clothes made from?
Our clothes are made from high-quality, breathable, and durable materials. We prioritize organic cotton, and other eco-friendly fabrics to ensure your child's comfort and safety.
3. How do I care for the clothes?
To keep our clothes looking their best, we recommend machine washing in cold water and tumble drying on low heat. Avoid bleach and harsh detergents to maintain fabric quality.
4. Do you offer international shipping?
At this time we do NOT offer international shipping to countries outside of the continental U.S.A. Shipping costs and times may vary depending on your location. Please see our Shipping Policy for more details.
5. What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return items within 30 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging. Please see our Return policy for more details.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.
7. Can I cancel or change my order after it’s been placed?
We strive to process orders quickly, but if you need to make changes or cancel, please contact us within 24 hours of placing your order. We'll do our best to accommodate your request.
9. How can I contact customer service?
You can reach our friendly customer service team via email at support@shopestrellaluna.com. We're here to help Monday through Friday, 9 AM to 5 PM EST.