We strive to deliver your Estrella Luna items with diligence and care.

Order Processing: Orders are typically processed within 1-2 business days. Please allow additional time during peak seasons or promotional periods.

Tracking: Once your order ships, you will receive a confirmation email with tracking information to monitor your package's journey.

Return Policy: At Estrella Luna, we want you to love your purchase. If you're not completely satisfied, here's our straightforward return policy:

1. Returns Accepted:

   • Items can be returned within 30 days of the delivery date.

2. Condition:

   • Items must be unworn, unwashed, and in their original condition with tags attached.

3. How to Initiate a Return:

   • Contact our customer service at support@shopestrellaluna.com to request a return authorization.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the item received is damaged or defective.

5. Refunds:

   • Refunds will be processed once we receive and inspect the returned items.

6. Exchanges:

   • Unfortunately, we currently do not offer direct exchanges. Please return the unwanted item and place a new order.

Damaged or Defective Items: If you receive a damaged or defective item, contact us within 7 days of receiving your order. We will gladly assist you in resolving the issue.

For more details or assistance, our customer service team is ready to help at support@shopestrellaluna.com. Thank you for shopping with Estrella Luna!